Return and Refund Policy

At Jones Boys Boats, we are committed to providing a high-quality experience for all our customers. To ensure transparency, this policy outlines the conditions under which returns and refunds are processed for our various product categories.

1. Boats, Outboards, and Motorsports

All sales of boats, outboard motors, WaveRunners, ATVs, UTVs, and trailers are final. Because these items are serialized and registered to the owner at the time of purchase, they cannot be returned or exchanged.

  • Warranty Support: All new units are covered by their respective manufacturer’s warranties. Jones Boys Boats is an authorized service center and will facilitate all warranty-related repairs or claims.

  • Inspections: We require all customers to complete a pre-delivery inspection to ensure the product meets their expectations before the final sale.

2. Parts, Accessories, and Apparel

For items purchased through our online store or at our physical location, we offer a 30-day return window under the following conditions:

  • Condition: Items must be in new, unused, and uninstalled condition with all original packaging and tags.

  • Exclusions: Electrical components, special-order items, and cut-to-length products are non-returnable.

  • Restocking Fees: A 15% restocking fee may apply to certain parts and accessories to cover inspection and processing costs.

3. How to Start a Return

To initiate a return for an eligible item, please follow these steps:

  1. Contact Us: Email info@jonesboysboats.com or call 1-877-552-6287 with your order number.

  2. Authorization: We will provide you with instructions for returning the item.

  3. Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or was sent in error.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Method: Approved refunds will be issued to your original method of payment.

  • Timeline: Please allow 7–10 business days for the transaction to reflect on your statement.

5. Damaged or Incorrect Items

If you receive an item that is damaged or does not match your order, please contact us within 48 hours of delivery. We will rectify the issue at no additional cost to you.

6. Contact Information

For questions regarding returns or refunds, please reach out to us: